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Wilbur Plumbing & Heating Inc. 6508 Brandy Lane Mechanicsburg, Pennsylvania 17050
State of Pennsylvania Lic. #PA021270
More than Professional
I just wanted to take a minute to let you know that I appreciate you contacting me with a thank
you. Also I will take the survey here shortly. I have called your service to my home twice now
to work on my central air unit. Each time your technicians have been more than professional,
courteous, and very accurate the first time around with diagnosing the problem each time. I will
continue to call upon your Plumbing and Heating services at all times as the need comes up. The
first time there were two technicians here, they fixed my problem, and then they explained my
situation at the time, and how to enhance my heating system by making a correction that should
be done as far as the drain pipe from my inside unit, which was the problem to begin with. This
past time your technician Bryan was here once again, and he assessed the problem quickly on my
outside unit, and talked to me about still considering that correction work on the inside unit at
some point. None of your people are pushy, and I appreciate that aspect of their work, and
because of that, I told Bryan I would really try to get the work done before winter sets in. He
gave me an estimate for the work that should be done, which helps me to prepare for the job at
hand. Most times I would just turn to the yellow pages and start trying to figure out who I should
call, and then I saw your commercial a couple of times with the 8 to 8 service, so I thought I
would give you a try. When I call into your office, your secretary has always been very pleasant,
and strives to get an appointment made and to work out the time frame. She is also very much of
an asset to your business, as she is the front line to whatever comes next. She is helpful. Thank
you again, and I wish you continued success.